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All FAQs

What sets Forté Timber Floors apart?

At Forté, we pride ourselves in supplying premium engineered timber flooring to our clients. Over the years, we have used our good and bad experiences to gain an in-depth understanding of what works and what doesn’t when it comes to wood flooring in New Zealand.

We have spent over a decade testing all our products thoroughly and refining and developing our product development process to ensure we continue to bring our clients curated and quality timber floors.

We do this by following our ‘Five Forté Fundamentals’. Find out more

How do I order samples?

To request selected individual hand samples, simply browse our product collection and add your desired samples to the sample cart, then complete the checkout process. 

 

Do I need to pay for samples?

No - we supply samples delivered to your door completely free of charge (NZ only). 

Order samples by adding your desired samples to the sample cart, then complete the checkout process.  Browse our collections here

How many samples can I order?

There is currently a limit of 6 loose samples per order. If you require more than this, please get in touch with our customer service team.

Where do you deliver samples?

We deliver samples nationwide in NZ. If you are located outside of NZ, please contact us to discuss your project before requesting samples

How long will my samples take to arrive?

We aim to dispatch all sample orders within 1 working day. If your sample order is going to take longer than 1 working day to dispatch you will be advised by email.

  • Auckland area: 0-2 days
  • North Island (excl Auckland): 1-3 days
  • South Island: 1-4 days
  • Other Countries: Please contact us

If you require your samples urgently, please call us on 0508 35 66 77

Do you have product pictures?

You can view images of our products by either viewing each individual product on our ‘Products’ page or by visiting the ‘Projects’ section on our website which showcases our products installed in both residential and commercial projects. View projects

Do your products fade in the sun? How can I prevent this?

While timber is a natural product and some colour change is inevitable over time, timber left exposed to direct, unfiltered UV rays will noticeably change colour in the first 1-3 months, shortening the lifespan of its coating – read here for ways to prevent colour change.

Do your products change colour in the sun? How can I prevent this?

While timber is a natural product and some colour change is inevitable over time, timber left exposed to direct, unfiltered UV rays will noticeably change colour in the first 1-3 months, shortening the lifespan of its coating – read here for ways to prevent colour change

How well does your product stand up to kids? What is the durability?

Engineered wood flooring is a good option for families with kids due to its durability and ease of cleaning, however there is the potential for them to get scratched or damaged if not cared for correctly. Read our list of preventative measures you can take to minimise the risk of damage to your floors and how to clean common marks and scuffs. Read more

How well does your product stand up to pets?

Engineered wood flooring is a good option for families with pets due to its durability, however there is the potential for them to get scratched or damaged by your pets if not cared for correctly. Read our list of preventative measures you can take to minimise the risk of damage to your floors here

How well do your flooring products sustain wear and tear? What is the durability?

All our flooring products are incredibly durable and stand up well to wear and tear. Our hardened finishes have been specifically designed to minimize surface scratching. Generally, the more coats applied, the better protection there is from scratching and staining. Therefore, nearly all our flooring products have a 7-layer polyurethane finish for ultimate durability. Read more

Is engineered timber real wood?

Engineered wood has a veneer (top layer) of 100% real solid hardwood which is fixed to a multi-layered core of readily available, stable timber such as plywood, pine or hevea. Read more

What happens when I spill liquid on my floor?

All our flooring collections have hardened finishes that have been specifically designed to minimize surface scratching and staining. However, when liquid is spilled on the floor, whether its water, wine or cooking oil, it should be cleaned up immediately to minimise the risk of the floor being damaged or stained. Read more

Where does your timber/products come from?

We only use sustainably sourced, PEFC or FSC certified European Oak which we source from Central Europe.

Where can I see your product installed?

Our products can be viewed in our Showrooms. Alternatively, if you are in an area where there is no showroom, contact us and we can provide you with a list of public / commercial spaces where you can view specific products installed.

You can also visit the Projects page on our website to view images of our installed products. 

 

What are hairline cracks?

Timber is a natural material and, like many others, can act like a sponge and absorb moisture from the air – this is called being hygroscopic. When this happens, the wood expands, and when the wood releases this moisture – it shrinks. 

This process creates pressure on the boards and can result in small cracks in the surface of the timber, usually at their weakest points.

These cracks are called hairline cracks and are often hard to see unless you’re looking for them in specific lighting or from certain angles. Read more

Does timber have an effect on your health?

These days more people are opting for biophilic design, which is the approach to architecture in which the building connects its occupants more closely to nature through natural light, plants, water and exposed wood.

Not only is including timber in our interiors visually appealing, but research has proven that using natural materials indoors positively contributes to our health and wellbeing too. It mimics the effect of spending time outside and connects us to our innate desire to interact with nature. Read more

What is colour variation?

When discussing colour variation, we refer to the colour and grain differences between individual planks and batches. The wood may appear lighter or darker in areas and have more markings, cracks and knots, which will cause contrasting colours in some planks and ultimately determine the wood’s grade. These features add to the natural appearance of your wood flooring, keeping it from looking too uniform, like vinyl or laminate flooring.
Read more

Can I fix my engineered timber to floor joists?

We do not recommend fixing engineered timber to floor joists as you need a substrate such as plywood or particle board installed on top of the joists before timber flooring is installed. Any products that are over 19mm in thickness can be installed on floor joists, subject to them meeting the building code requirements, however we don’t promote this as there is the risk of the flooring being damaged. Please contact us for more information on this.

Can I install Forte wood flooring products myself?

Installing wood flooring is a craft and a wood floor will only be as good as the person installing it, which is why we recommend using our team of approved craftsmen, who are located all over New Zealand, to install your wood flooring. Contact us for your local approved installer.

When working to a achieve a specific floor height, what height should I allow for underlay?

If you are floating your timber floor on an underlay you will need to allow for the thickness of the underlay you plan to use. E.g. Thickness of floor covering + allowance for underlay = total floor height allowance

How much does it cost to install your product?

Current installation pricing as at July 2022:
Straight lay plank Installation 

- Plywood/particle board/existing timber substrate - $75-90 per m2
- Concrete substrate - $90-140 per m2 

Herringbone & Chevron Pattern Installation 

- Plywood/particle board/existing timber substrate - $115-135 per m2
- Concrete substrate - $135-165 per m2 

Read more about the cost and installation of wood flooring in New Zealand here

Do I need consent to replace or install wood flooring in my home?

If you are looking to renovate your home and lay new wood flooring, you will not need to go through the consent process. However, you will still need to ensure your floor is installed in accordance with E3 – please refer to our Timber Overlay Flooring Design Guide for more details or read more here

What does my flooring installer actually do?

Your flooring installer will measure the job and confirm the m2 of the project. They will check that the substrate is suitable, level and up to standard, and if there are any issues such as the slab being weak or in need of treatment. The installer will make sure the correct specification has been supplied and that the product is stored correctly on site and in dry environment.

Unlike a lot of builders, they will also plan the layout of the installation to ensure the planks are visually appealing and well balanced across the space. They will ensure the site is cleaned up and mopped, and they will read through the warranty with you and explain how to care for your floor.

An installer may be more expensive than a builder but their installation process is a lot quicker and better due to their experience and expertise.

An installer’s preference is that the skirting boards are removed before they install the floor. However, in some situations the skirts can be left on and the installer may be able to undercut, but this will not look as neat and will slow down installation.

When should my floor be installed? What's the best practice?

Once the internal plastering and painting has been done, and before the skirting boards have been put on, your wood flooring should be installed. If you are having wood flooring in your kitchen area, it should be installed before your kitchen cabinetry is fitted for a cleaner look and to ensure the cabinetry is at the correct height to allow for appliances such as dishwashers etc. Having your floor installed before your cabinetry also allows for the cabinet footprint to be changed later on.

Can I install underfloor heating with engineered wood flooring?

Each species of wood differs in thermal properties. The natural properties of timber flooring cause it to retain the warmth produced by underfloor heating systems and conducts it into the room, which optimises the efficiency of the system. 

Although many flooring options work well with underfloor heating, engineered wood is the best type of wood flooring to use with an underfloor heating system as it performs well with changes in floor temperature and can adapt to the changing moisture content. Read more

What direction should I lay my wood flooring?

The most common and generally preferred direction to lay wood flooring is parallel to the longest wall in the room as this makes the room appear longer and more spacious. However, this is not always achievable as there are a number of factors that can complicate the space, influencing the direction in which your wood flooring should be laid. Examples of these factors can be the traffic flow of the room, staircases, the angle of the adjoining rooms and the direction of a particular focal point such as floor to ceiling windows, a feature wall or fireplace. Read more

My product has arrived damaged - What should I do?

In the instance that your product arrives damaged please complete the process outlined below.

• Signed goods as damaged upon delivery
• Photograph the damaged goods on the same day
• Notify our Customer Care team
• Submit a Return Authority form (together with photos and order details) within 24 hours of receiving goods damaged in transit

For more information click here

I am not happy with my product - what should I do?

Read our article 'Buyer awareness - Natural timber products' to ensure what you are unhappy about is in fact a reasonable complaint and not something that is deemed acceptable in the industry.
If you believe your issue with your product is in fact reasonable, please hold off from installing the product and contact our customer care team to discuss.

My product seems to be faulty or defective - What should I do?

We stand by the quality of our products. If you have an issue with your product please hold off from installing the product and contact our customer care team to discuss.

Do you accept returns?

Yes, we accept returns of all products that are unopened and undamaged, in original condition of purchase - with the exception of clearance/end of line or indent/special order/custom made products.
To read our full returns policy click here

Do you charge for product returns ?

No - there are no fees for returning product. However should the product require shipping, the cost of return freight will be deducted from your credit

Can I drop off my returns to a Forte showroom?

No, we do not accept returns to our Showrooms. To ensure minimal staff handling and efficient processing, all returns must be delivered to our Warehouse. 

Do I need to complete a Returns Authorisation form?

Yes, a Returns Authorisation form is required for all product returns. This ensures our staff know who returned the product and what job it relates to - which in turn enables us to process your credit in a timely manner

Can I open a trading account?

Yes - if you plan to purchase from Forté regularly, it may be convenient to apply for a trading account. Please note - Forté reserve the right to decline any request for a trading account, or decline a trading account application should it not meet our required criteria. Please contact us to enquire about opening an account

What are your account payment terms?

• First order to be paid up front in full
• Following orders due 20th of month following invoice date

Where do you deliver?

We deliver our products nationwide in New Zealand. We can also ship product overseas. If you are not based in NZ and are interested in purchasing our product please make an enquiry.

Can you store my product until I require it?

Yes, we have warehouse space available for storing and delivering your order in manageable consignments. Storage fees may apply, please contact our customer care team to enquire.

What happens if the product I wanted is out of stock?

If you do not put stock on hold in advance, we cannot guarantee that the product will be available when you require it. We do our best to ensure all stocked products are available at all times - however sometimes due to high demand and/or shipping delays and other unforeseeable circumstances, stocked products may occasionally be unavailable. On occasion we are able to free up stock if another customer doesn't require their product until a later date and therefore can wait for the next shipment. There is often more stock arriving within a month or two. If we are unable to supply the product in your required timeframe we may suggest a similar alternative product. 

How far in advance should I reserve stock for my project?

It is recommended to lock in your stock 3-4 months before the product is to be required. This will help to ensure the product is available when you require it.

 

If you are looking to purchase a custom or special product (made to order and/or bought in specially for your project), it is a good idea to finalize your product selection up to 5 months before it is required, to allow for manufacturing time and shipping from overseas. The lead time required will vary between products depending on manufacturing processes and shipping origin. 

Can I reserve stock for my project?

Yes you can reserve stock. To do so we require a 50% deposit, as it means we no longer have the product available to sell to other customers. Stock can reserved for up to 3 months (or even longer by prior arrangement) in order to guarantee delivery as and when required. Alternatively we can secure the stock from the next available shipment – we do our best to keep our stocked ranges available at all times.

What does 'Availability: Drop -Ship' mean?

Drop-ship means that when you place an order, the product is sent direct from the supplier to you rather than being sent from our warehouse. Drop-ship usually applies to products like adhesives, moisture barriers, stains etc.

What does 'Availability: Custom order' mean?

Custom Order products are those which are not stocked but can be ordered in for you. Custom orders will have lead times, usually between 12 and 20 weeks depending on the country of origin. For custom orders we require a 50% deposit before the product can be manufactured, with the balance payable before dispatch. Due to the nature of custom products we cannot accept returns unless they are faulty or defective.

What does 'Availability: stocked' mean?

Stocked products are those which we endeavor to hold stock of at all times. However, due to unforeseen demand stock may not always be immediately available. If stock is not immediately available, it is likely that another batch is in production or being shipped.

When will I receive my order?

Our standard delivery timeframes are as follows:

  • Northland: 3-5 days (non-rural)
  • Auckland: 1-2 days (non-rural)
  • Auckland-Wellington: 3-5 days  (non-rural)
  • South Island:  5-7 days (non-rural)
  • Rural addresses: Allow an additional 1-2 days 

How much will delivery cost?

For sample orders, delivery is free of charge. For product orders, delivery pricing is calculated using information such as the delivery type (freight truck or hiab), area you are located, and weight and volume of your order. For this reason we can't determine your exact delivery cost until your order is finalized

What delivery options do you have available?

For sample orders, we delivery by courier. For product orders, we offer standard freight carrier and hi-ab deliveries to most areas in NZ. For more information please contact our customer service team.

How do I repair my timber floor?

While engineered timber floors are an excellent option for durability, they can still get scratched. There are several ways to make the damage less noticeable including the use of a car scratch repair kit, wax pen and applying a clear polyurethane – read more

How often does my floor need to be resanded?

Depending on the thickness of the veneer, engineered timber flooring can be resanded up to 5 times, giving it a lifespan of 30-50years. Engineered wood flooring should only need to be resanded every 10-15 years, depending on how much foot traffic and wear and tear it receives. Read more

How do you clean engineered wood flooring?

Knowing how to clean your wood floors is essential for protecting and maintaining them to keep them looking their best. This includes a cleaning schedule of sweeping/dusting, vacuuming, spray mopping and a deeper clean every couple of years. Read more.

Question

Answer

What is solid timber flooring?

Solid timber flooring is 100% solid timber all the way through. Find out more

What is engineered timber flooring?

Engineered timber flooring is made up of a veneer of 2-6mm of natural hardwood which is glued to a backing timber layer(s). Once installed an engineered wood floor looks just like a solid timber floor but it is much more stable and has many additional benefits. Sometimes Engineered wood flooring is mistaken for laminate flooring, as the timber in some respects is ‘laminated’ to do backing or core layer. A laminate floor is artificial that imitates real timber whereas engineered timber flooring is the real deal. Find out more

What is laminate flooring?

The term laminate flooring often gets confused with engineered timber flooring, however the two are very different. Laminate is an entirely man-made product with a surface that imitates the look of timber, whereas engineered timber flooring has a real timber surface layer. Find out more

What is a lamella?

A lamella is a thin plank or sheet of solid timber, much like a wood veneer only thicker. Lamella thickness can range from 2.5-10mm, whereas veneers are usually less than 2.5mm thick

What does pre-finished mean?

Pre-finished is a term used to describe flooring which has had finishing coatings applied in the factory as a part of the manufacturing process. Pre-finished flooring should not require any further finishing after installation. Find out more

What does unfinished mean?

Unfinished flooring refers to raw, natural timber flooring (whether solid or engineered) that is supplied without any finishing coatings applied. This type of flooring is usually finished on site after it has been installed. Find out more

What is natural oil?

Natural oil is a type of oil finish that absorbs into the pores of wood, rather than coating it with a film like lacquer. Natural oil finishes are typically less durable than lacquers and require periodic care and maintenance. Find out more

What is UV oil?

UV oil is a type of oil finish that absorbs into the pores of wood, and is hardened under UV light. UV oil finishes appear the same as natural oil but are typically more durable, although they still require periodic care and maintenance. Find out more

What is a reactive stain?

Reactive stains are solutions containing carefully selected natural chemicals that, when applied to certain species of timber, can cause a change in colour. Find out more

What is Sugi Ban?

Sugi Ban (also known as Shou Sugi Ban or Yakisugi) is a traditional Japanese method of wood preservation which involves charring the surface of wood with fire. Find out more

What does 'brushed' mean?

When the surface of timber has been brushed with wire, which scrapes away the softer parts of the wood grain and leaves the harder grain intact. This results in a texture that follows the wood’s natural grain pattern.

What does 'hand-scraped' mean?

Hand-scraped timber has an uneven, irregular surface which replicates the look of timber from olden times that was cut by hand then scraped to achieve a more level surface

What does 'rough sawn' mean?

Rough sawn describes the texture of wood that has been cut using a saw, and which has not been sanded or planed afterwards. A rough sawn board will usually have an inconsistent surface, with a furry/fuzzy texture and distinct saw-markings. Rough sawn timber has a rustic ambience about it and is perfect for adding character to rustic and country styled interiors.

What is smoked timber?

Smoked (aka fumed) timber has been treated with a chemical which causes the wood colour to darken whilst increasing colour variation. It can also result in a change of colour tone of the wood. Find out more

What is a square edge?

When the edges on the face of the boards are square. Once the product is installed, the boards should meet together, providing a flat, uniform surface (unless the product is designed to appear otherwise)

What is a bevelled edge?

When the edges on the face of the boards are cut on a 45° angle, usually about 1-1.5mm from the board edge. Once the product is installed, this creates a 'V' groove between boards

What is a micro-bevel?

When the edges on the face of the boards are cut on a 45° angle, 0.5mm from the board edge. Once the product is installed, this creates a tiny 'V' groove between boards

What is the difference between herringbone and chevron?

Herringbone pieces overlap on the ends to create a weave-like pattern, whereas Chevron pieces meet together on the ends, creating a 'V' shape. Find out more

What is the difference between engineered wood and laminate flooring?

Engineered wood has a veneer (top layer) of 100% real solid hardwood which is fixed to a multi-layered core of readily available, stable timber such as plywood, pine or hevea, whereas laminate flooring is an entirely man-made synthetic, cost-effective material with a fibreboard base and photographic applique top layer that simulates real wood. Read more

What do timber grades mean?

When a supplier refers to the character, feature, prime, rustic, light feature, select or clear of wood flooring, they are referring to the grade of the wood. These are names that represent the appearance of the wood and the number of imperfections in the wood such as medullary rays, knots, cracks and sapwood. A prime or light feature grade wood will have very few markings while the planks of a rustic grade wood floor will have an abundance of knots, cracks and imperfections. Read more

What is engineered timber wall panelling?

Engineered timber wall panelling consists of a solid timber veneer adhered to a backing of ply, pine or hevea. It is designed to have superior stability over solid timber wall panelling but gives the appearance of a solid timber panelling when installed.

How do I clean timber wall panelling?

  1. Dust the wood panelling first if it has been a long time since its last clean.
  2. Mix warm water and wood floor cleaner in a clean bucket, as per the directions of your cleaner bottle.
  3. Using a high-quality microfibre cloth, dip into the water mixture and wring out.
  4. Give each panel of the wood a good rub, making sure to not leave behind any excess liquid.
  5. Allow the walls to air dry by opening your windows so the room doesn’t retain any moisture.

Find out more

Can Millboard hold my spa pool? Is it weight bearing?

Yes, your Millboard deck will be able to hold a spa pool, however it ultimately comes down to the subframe that the deck is installed on. Generally, a spa will be fine on top of a Millboard deck as long as the deck is adequately supported underneath, and the spa has a flat base to spread the load equally. We also recommend reducing the joist centres of the subframe down to 200 – 250mm underneath where the spa sits.

The ideal installation method would be to install the spa on a concrete base and then deck around it, or fix the spa down to the concrete using battens to support the spa and the deck boards, that way the load is transferred straight onto the concrete base.

Can Millboard be submerged under water?

Yes, it can be submerged under water. Millboard doesn’t contain any wood fibers and is therefore not prone to swelling and will not be affected by being submerged / partly submerged under water or exposed to water for long periods of time.

Why is water sitting on the surface on my Millboard deck?

In the first few weeks of use, rainwater will sit on the surface in globules, but don’t worry – this is normal and will stop once the temporary surface seal breaks down

Why are gaps appearing in my Millboard deck?

The polyurethane surface of Millboard tends to contract in hot weather and expand in the cold weather. This means that in warmer weather you may experience some gaps appearing in your deck. These should close up again once cooler temperatures return

Why is Millboard edging thicker than Millboard planks?

Millboard have deliberately designed the Bullnose and Square edging to be 1mm higher than the standard plank due to areas such as steps and edging sustaining higher wear than regular planks. On these edging profiles, the Lastane layer is significantly thicker and is therefore designed to handle the additional wear required as well as provide extra slip resistance. The additional height also ensures no wear will occur on the edge of the adjacent board as the board edge is ‘shielded’ by the edging that sits proud. 

Does Millboard decking have a warranty?

Yes, you can register for a warranty from Millboard within 90 days of your Millboard installation. You will be issued with either a 25-year Residential Warranty or a 5-year Limited Warranty depending on the installation application of the product. For more information on Millboard warranties or to register your product, click here.

How to calculate how much Millboard I need?

Visit our 'Contact Us' page and send us your plans! Or alternatively visit https://millboard.co.uk/decking-calculator/ to work it out for yourself

Can you recommend an installer for Millboard?

Yes! We usually provide recommended installers once you have approved your quote

Can I bend Millboard?

Millboard decking boards won’t bend across their width, but curves can be created by using the flexible edging profiles and fascias

Can I use a standard board as an edging piece?

Yes you can, where the edge is merely aesthetic, such as a balcony edge, if this is your preferred finishing option. However, where the edge is likely to sustain impact, such as a step, we do not recommend using a standard board. Our edging boards have been specifically designed with high impact in mind and as such have a thicker Lastane® surface to withstand the knocks and scrapes associated with step edges and other associated applications

What joist spacing is required for Millboard Decking?

Joist spacing of 400mm centres is recommended for normal residential use. For commercial applications, 300mm spacing is recommended

What Expansion Gaps are required for Millboard decking?

Millboard recommend allowing a minimum of 4mm between the lengths of the boards and a 1mm gap between the ends of board. A 10mm gap should be left between the boards and any solid surface to aid drainage.

The recommended 4mm gap between Millboard lengths is very minimal considering the width of the planks (176mm for -200mm wide). In comparison, a 6-8mm gap between lengths is recommended for most solid timber decking planks between 130-140mm wide, and a 5mm gap between lengths is commonly recommended for most traditional composite decking between 136-140mm wide. With Millboard you can have wider boards with narrower gaps - a better look overall

Can I use an impact driver to install Millboard?

We advise against using an impact driver to fix the Durafix® screws to the decking as this can break the drive bit and screw head, as well as impede the board from being fixed directly against the subframe

How do I cut Millboard decking?

Millboard can be cut with standard saw blades, although we recommend a carbon-tipped, multi-purpose miter saw. For more information refer to our video 'How to Install Millboard Decking'

What fixings should be used to install Millboard?

We recommend Durafix® stainless steel screws, which are designed specifically for Millboard. With these screws there’s no need for pre-drilling or countersinking and the unique Lastane® material self-heals, leaving a virtually indistinguishable mark

What happens if a Millboard plank gets damaged?

For minor repairs, Millboard produce touch-up paint specific to each decking colour they produce - this can be applied to smaller surface scratches as a means of repair. If a board is seriously damaged you may prefer to removed it and replace it with a new board. For more information on how this can be done refer to our article titled How to uplift & re-fix Millboard decking boards. 

How do I clean my Millboard deck?

Refer to our article How to Clean Millboard Decking for information on this topic

Does Millboard require maintenance?

Millboard requires very minimal maintenance - see our article on this topic for more information

Do I need to seal Millboard?

No, all Millboard composite decking is surface-sealed in the factory to ensure it arrives in premium condition. It is designed to retain it's colour without any staining or re-finishing over time

Can I paint or stain Millboard?

No, it is not needed. Millboard composite decking is designed to retain it's colour without any painting or staining over time. If you attempt to apply a paint or stain to Millboard, it is likely that it will not adhere to the surface permanently

How long does Millboard last?

Millboard decking boards can typically last up to 35-40 years (subject to environment), whereas real timber decking typically lasts 10-15 years

What are Millboard's dimensional tolerances?

The manufacturing tolerances for Millboard are; Width: ± 3mm. Length: ± 5mm. Thickness: ± 2mm.

There will always be a slight variance in the board’s dimensions due to the fact that Millboard planks are moulded from natural oak, and due to the pressure of the moulding process. Despite this, Millboard calibrate the boards to maintain as consistent a profile as possible. 

The dimensions of the Weathered Oak style may vary more between moulds due to the fact that they are moulded from timeworn oak with minimal changes to the dimensions. When working with the boards, packers can be used to create a flush finish between two boards.

Does Millboard have colour variation throughout the boards?

Yes, Millboard will vary in colour between boards. It has been designed to replicate the natural variances of timber and it is not intend for each board to be identical in colour. For more information check out our article on Millboard Decking Colour Variation

Does Millboard decking scratch?

Millboard's Lastane® finish is highly resistant to scratches and everyday wear and tear. However, sharp objects such as unprotected table or chair legs, spiked shoes or metal planter bases can leave marks if dragged across the surface, so take care

Does Millboard decking stain?

Millboard's Lastane® finish is highly resistant to many types of stains. As with most decking products there is a risk of marking from strong dyes and stains such as berries and animal droppings - these should be removed as soon as possible

Is Millboard slip-resistant?

Yes, Millboard's surface greatly enhances slip resistance in wet conditions. In BS79.76 slip resistance tests, all styles of Millboard decking achieve one of the highest possible slip-resistant ratings

Can I use a gas or infrared heater on my Millboard deck?

Yes, you can - gas heaters or infrared heaters are not know to affect Millboard decking

Question

Yes! To keep your Millboard deck ice-free just apply a good sprinkling of granulated white salt (don’t use rock salt as this can be abrasive). When winter’s over, clean the surface with soapy water and a soft broom

Can I use a fire pit or brazier on my Millboard deck?

Yes, although these should be sat on a porcelain or cement tile or slab that extends 1m outside the fire pit / brazier. Any embers or burning material that land on the Millboard deck should be removed immediately to prevent damage to the Millboard surface

Does Millboard decking get hot in the sun?

Yes, Millboard decking can get hot in the sun. Darker colours in particular will feel hotter and may be uncomfortable to walk on in bare feet. If surface temperature is of concern to you we recommend working with Millboards lighter decking colours

Does Millboard decking fade?

Millboard is produced from UV stable materials and has a very high resistance to fading. It has been UV Stability tested to BS EN ISO 4892-2:2006 with a result of 2% LRV (shift over 5000 hours) which is deemed 'Exceptional'

Does Millboard expand and contract?

Yes, Millboard does expand and contract, at a rate of 1mm per meter. This is very minimal in comparison to both solid timber decking and traditional composite decking

Where can Millboard be used?

Millboard decking can be used in practically every outdoor space imaginable - think decks, balconies, roof gardens, boardwalks, bridges, pontoons, seating, steps, planters and more. Millboard can also be used indoors for many applications

What is PVC decking?

PVC is a type of decking made from polyvinyl chloride (also known as vinyl). It is characteristically lightweight and requires very little maintenance - however it tends to look the least like real timber

What is WPC decking?

WPC is a type of decking made from a wood plastic composite. It is characteristically more durable than real timber decking and requires less maintenance

What is RMC decking?

RMC is a revolutionary type of decking made from a resin mineral composite. It is more durable than both WPC and real timber decking, and requires very little maintenance

What is Millboard decking?

Millboard is a type of RMC (resin mineral composite) decking. At present it is the only decking of this type that we are aware of

What is composite decking?

Composite decking is a man made product made up of a mix (or 'composite') of different materials. There are different types of composite decking, such as WPC and RMC.

What is solid timber decking?

Solid timber decking is 100% natural solid timber all the way through

General

What sets Forté Timber Floors apart?

At Forté, we pride ourselves in supplying premium engineered timber flooring to our clients. Over the years, we have used our good and bad experiences to gain an in-depth understanding of what works and what doesn’t when it comes to wood flooring in New Zealand.

We have spent over a decade testing all our products thoroughly and refining and developing our product development process to ensure we continue to bring our clients curated and quality timber floors.

We do this by following our ‘Five Forté Fundamentals’. Find out more

How do I order samples?

To request selected individual hand samples, simply browse our product collection and add your desired samples to the sample cart, then complete the checkout process. 

 

Do I need to pay for samples?

No - we supply samples delivered to your door completely free of charge (NZ only). 

Order samples by adding your desired samples to the sample cart, then complete the checkout process.  Browse our collections here

How many samples can I order?

There is currently a limit of 6 loose samples per order. If you require more than this, please get in touch with our customer service team.

Where do you deliver samples?

We deliver samples nationwide in NZ. If you are located outside of NZ, please contact us to discuss your project before requesting samples

How long will my samples take to arrive?

We aim to dispatch all sample orders within 1 working day. If your sample order is going to take longer than 1 working day to dispatch you will be advised by email.

  • Auckland area: 0-2 days
  • North Island (excl Auckland): 1-3 days
  • South Island: 1-4 days
  • Other Countries: Please contact us

If you require your samples urgently, please call us on 0508 35 66 77

Do you have product pictures?

You can view images of our products by either viewing each individual product on our ‘Products’ page or by visiting the ‘Projects’ section on our website which showcases our products installed in both residential and commercial projects. View projects

Do your products fade in the sun? How can I prevent this?

While timber is a natural product and some colour change is inevitable over time, timber left exposed to direct, unfiltered UV rays will noticeably change colour in the first 1-3 months, shortening the lifespan of its coating – read here for ways to prevent colour change.

Do your products change colour in the sun? How can I prevent this?

While timber is a natural product and some colour change is inevitable over time, timber left exposed to direct, unfiltered UV rays will noticeably change colour in the first 1-3 months, shortening the lifespan of its coating – read here for ways to prevent colour change

How well does your product stand up to kids? What is the durability?

Engineered wood flooring is a good option for families with kids due to its durability and ease of cleaning, however there is the potential for them to get scratched or damaged if not cared for correctly. Read our list of preventative measures you can take to minimise the risk of damage to your floors and how to clean common marks and scuffs. Read more

How well does your product stand up to pets?

Engineered wood flooring is a good option for families with pets due to its durability, however there is the potential for them to get scratched or damaged by your pets if not cared for correctly. Read our list of preventative measures you can take to minimise the risk of damage to your floors here

How well do your flooring products sustain wear and tear? What is the durability?

All our flooring products are incredibly durable and stand up well to wear and tear. Our hardened finishes have been specifically designed to minimize surface scratching. Generally, the more coats applied, the better protection there is from scratching and staining. Therefore, nearly all our flooring products have a 7-layer polyurethane finish for ultimate durability. Read more

Is engineered timber real wood?

Engineered wood has a veneer (top layer) of 100% real solid hardwood which is fixed to a multi-layered core of readily available, stable timber such as plywood, pine or hevea. Read more

What happens when I spill liquid on my floor?

All our flooring collections have hardened finishes that have been specifically designed to minimize surface scratching and staining. However, when liquid is spilled on the floor, whether its water, wine or cooking oil, it should be cleaned up immediately to minimise the risk of the floor being damaged or stained. Read more

Where does your timber/products come from?

We only use sustainably sourced, PEFC or FSC certified European Oak which we source from Central Europe.

Where can I see your product installed?

Our products can be viewed in our Showrooms. Alternatively, if you are in an area where there is no showroom, contact us and we can provide you with a list of public / commercial spaces where you can view specific products installed.

You can also visit the Projects page on our website to view images of our installed products. 

 

What are hairline cracks?

Timber is a natural material and, like many others, can act like a sponge and absorb moisture from the air – this is called being hygroscopic. When this happens, the wood expands, and when the wood releases this moisture – it shrinks. 

This process creates pressure on the boards and can result in small cracks in the surface of the timber, usually at their weakest points.

These cracks are called hairline cracks and are often hard to see unless you’re looking for them in specific lighting or from certain angles. Read more

Does timber have an effect on your health?

These days more people are opting for biophilic design, which is the approach to architecture in which the building connects its occupants more closely to nature through natural light, plants, water and exposed wood.

Not only is including timber in our interiors visually appealing, but research has proven that using natural materials indoors positively contributes to our health and wellbeing too. It mimics the effect of spending time outside and connects us to our innate desire to interact with nature. Read more

What is colour variation?

When discussing colour variation, we refer to the colour and grain differences between individual planks and batches. The wood may appear lighter or darker in areas and have more markings, cracks and knots, which will cause contrasting colours in some planks and ultimately determine the wood’s grade. These features add to the natural appearance of your wood flooring, keeping it from looking too uniform, like vinyl or laminate flooring.
Read more

Installation

Can I fix my engineered timber to floor joists?

We do not recommend fixing engineered timber to floor joists as you need a substrate such as plywood or particle board installed on top of the joists before timber flooring is installed. Any products that are over 19mm in thickness can be installed on floor joists, subject to them meeting the building code requirements, however we don’t promote this as there is the risk of the flooring being damaged. Please contact us for more information on this.

Can I install Forte wood flooring products myself?

Installing wood flooring is a craft and a wood floor will only be as good as the person installing it, which is why we recommend using our team of approved craftsmen, who are located all over New Zealand, to install your wood flooring. Contact us for your local approved installer.

When working to a achieve a specific floor height, what height should I allow for underlay?

If you are floating your timber floor on an underlay you will need to allow for the thickness of the underlay you plan to use. E.g. Thickness of floor covering + allowance for underlay = total floor height allowance

How much does it cost to install your product?

Current installation pricing as at July 2022:
Straight lay plank Installation 

- Plywood/particle board/existing timber substrate - $75-90 per m2
- Concrete substrate - $90-140 per m2 

Herringbone & Chevron Pattern Installation 

- Plywood/particle board/existing timber substrate - $115-135 per m2
- Concrete substrate - $135-165 per m2 

Read more about the cost and installation of wood flooring in New Zealand here

Do I need consent to replace or install wood flooring in my home?

If you are looking to renovate your home and lay new wood flooring, you will not need to go through the consent process. However, you will still need to ensure your floor is installed in accordance with E3 – please refer to our Timber Overlay Flooring Design Guide for more details or read more here

What does my flooring installer actually do?

Your flooring installer will measure the job and confirm the m2 of the project. They will check that the substrate is suitable, level and up to standard, and if there are any issues such as the slab being weak or in need of treatment. The installer will make sure the correct specification has been supplied and that the product is stored correctly on site and in dry environment.

Unlike a lot of builders, they will also plan the layout of the installation to ensure the planks are visually appealing and well balanced across the space. They will ensure the site is cleaned up and mopped, and they will read through the warranty with you and explain how to care for your floor.

An installer may be more expensive than a builder but their installation process is a lot quicker and better due to their experience and expertise.

An installer’s preference is that the skirting boards are removed before they install the floor. However, in some situations the skirts can be left on and the installer may be able to undercut, but this will not look as neat and will slow down installation.

When should my floor be installed? What's the best practice?

Once the internal plastering and painting has been done, and before the skirting boards have been put on, your wood flooring should be installed. If you are having wood flooring in your kitchen area, it should be installed before your kitchen cabinetry is fitted for a cleaner look and to ensure the cabinetry is at the correct height to allow for appliances such as dishwashers etc. Having your floor installed before your cabinetry also allows for the cabinet footprint to be changed later on.

Can I install underfloor heating with engineered wood flooring?

Each species of wood differs in thermal properties. The natural properties of timber flooring cause it to retain the warmth produced by underfloor heating systems and conducts it into the room, which optimises the efficiency of the system. 

Although many flooring options work well with underfloor heating, engineered wood is the best type of wood flooring to use with an underfloor heating system as it performs well with changes in floor temperature and can adapt to the changing moisture content. Read more

What direction should I lay my wood flooring?

The most common and generally preferred direction to lay wood flooring is parallel to the longest wall in the room as this makes the room appear longer and more spacious. However, this is not always achievable as there are a number of factors that can complicate the space, influencing the direction in which your wood flooring should be laid. Examples of these factors can be the traffic flow of the room, staircases, the angle of the adjoining rooms and the direction of a particular focal point such as floor to ceiling windows, a feature wall or fireplace. Read more

Care

My product has arrived damaged - What should I do?

In the instance that your product arrives damaged please complete the process outlined below.

• Signed goods as damaged upon delivery
• Photograph the damaged goods on the same day
• Notify our Customer Care team
• Submit a Return Authority form (together with photos and order details) within 24 hours of receiving goods damaged in transit

For more information click here

I am not happy with my product - what should I do?

Read our article 'Buyer awareness - Natural timber products' to ensure what you are unhappy about is in fact a reasonable complaint and not something that is deemed acceptable in the industry.
If you believe your issue with your product is in fact reasonable, please hold off from installing the product and contact our customer care team to discuss.

My product seems to be faulty or defective - What should I do?

We stand by the quality of our products. If you have an issue with your product please hold off from installing the product and contact our customer care team to discuss.

Do you accept returns?

Yes, we accept returns of all products that are unopened and undamaged, in original condition of purchase - with the exception of clearance/end of line or indent/special order/custom made products.
To read our full returns policy click here

Do you charge for product returns ?

No - there are no fees for returning product. However should the product require shipping, the cost of return freight will be deducted from your credit

Can I drop off my returns to a Forte showroom?

No, we do not accept returns to our Showrooms. To ensure minimal staff handling and efficient processing, all returns must be delivered to our Warehouse. 

Do I need to complete a Returns Authorisation form?

Yes, a Returns Authorisation form is required for all product returns. This ensures our staff know who returned the product and what job it relates to - which in turn enables us to process your credit in a timely manner

Can I open a trading account?

Yes - if you plan to purchase from Forté regularly, it may be convenient to apply for a trading account. Please note - Forté reserve the right to decline any request for a trading account, or decline a trading account application should it not meet our required criteria. Please contact us to enquire about opening an account

What are your account payment terms?

• First order to be paid up front in full
• Following orders due 20th of month following invoice date

Where do you deliver?

We deliver our products nationwide in New Zealand. We can also ship product overseas. If you are not based in NZ and are interested in purchasing our product please make an enquiry.

Can you store my product until I require it?

Yes, we have warehouse space available for storing and delivering your order in manageable consignments. Storage fees may apply, please contact our customer care team to enquire.

What happens if the product I wanted is out of stock?

If you do not put stock on hold in advance, we cannot guarantee that the product will be available when you require it. We do our best to ensure all stocked products are available at all times - however sometimes due to high demand and/or shipping delays and other unforeseeable circumstances, stocked products may occasionally be unavailable. On occasion we are able to free up stock if another customer doesn't require their product until a later date and therefore can wait for the next shipment. There is often more stock arriving within a month or two. If we are unable to supply the product in your required timeframe we may suggest a similar alternative product. 

How far in advance should I reserve stock for my project?

It is recommended to lock in your stock 3-4 months before the product is to be required. This will help to ensure the product is available when you require it.

 

If you are looking to purchase a custom or special product (made to order and/or bought in specially for your project), it is a good idea to finalize your product selection up to 5 months before it is required, to allow for manufacturing time and shipping from overseas. The lead time required will vary between products depending on manufacturing processes and shipping origin. 

Can I reserve stock for my project?

Yes you can reserve stock. To do so we require a 50% deposit, as it means we no longer have the product available to sell to other customers. Stock can reserved for up to 3 months (or even longer by prior arrangement) in order to guarantee delivery as and when required. Alternatively we can secure the stock from the next available shipment – we do our best to keep our stocked ranges available at all times.

What does 'Availability: Drop -Ship' mean?

Drop-ship means that when you place an order, the product is sent direct from the supplier to you rather than being sent from our warehouse. Drop-ship usually applies to products like adhesives, moisture barriers, stains etc.

What does 'Availability: Custom order' mean?

Custom Order products are those which are not stocked but can be ordered in for you. Custom orders will have lead times, usually between 12 and 20 weeks depending on the country of origin. For custom orders we require a 50% deposit before the product can be manufactured, with the balance payable before dispatch. Due to the nature of custom products we cannot accept returns unless they are faulty or defective.

What does 'Availability: stocked' mean?

Stocked products are those which we endeavor to hold stock of at all times. However, due to unforeseen demand stock may not always be immediately available. If stock is not immediately available, it is likely that another batch is in production or being shipped.

When will I receive my order?

Our standard delivery timeframes are as follows:

  • Northland: 3-5 days (non-rural)
  • Auckland: 1-2 days (non-rural)
  • Auckland-Wellington: 3-5 days  (non-rural)
  • South Island:  5-7 days (non-rural)
  • Rural addresses: Allow an additional 1-2 days 

How much will delivery cost?

For sample orders, delivery is free of charge. For product orders, delivery pricing is calculated using information such as the delivery type (freight truck or hiab), area you are located, and weight and volume of your order. For this reason we can't determine your exact delivery cost until your order is finalized

What delivery options do you have available?

For sample orders, we delivery by courier. For product orders, we offer standard freight carrier and hi-ab deliveries to most areas in NZ. For more information please contact our customer service team.

How do I repair my timber floor?

While engineered timber floors are an excellent option for durability, they can still get scratched. There are several ways to make the damage less noticeable including the use of a car scratch repair kit, wax pen and applying a clear polyurethane – read more

How often does my floor need to be resanded?

Depending on the thickness of the veneer, engineered timber flooring can be resanded up to 5 times, giving it a lifespan of 30-50years. Engineered wood flooring should only need to be resanded every 10-15 years, depending on how much foot traffic and wear and tear it receives. Read more

How do you clean engineered wood flooring?

Knowing how to clean your wood floors is essential for protecting and maintaining them to keep them looking their best. This includes a cleaning schedule of sweeping/dusting, vacuuming, spray mopping and a deeper clean every couple of years. Read more.

Question

Answer

Flooring

What is solid timber flooring?

Solid timber flooring is 100% solid timber all the way through. Find out more

What is engineered timber flooring?

Engineered timber flooring is made up of a veneer of 2-6mm of natural hardwood which is glued to a backing timber layer(s). Once installed an engineered wood floor looks just like a solid timber floor but it is much more stable and has many additional benefits. Sometimes Engineered wood flooring is mistaken for laminate flooring, as the timber in some respects is ‘laminated’ to do backing or core layer. A laminate floor is artificial that imitates real timber whereas engineered timber flooring is the real deal. Find out more

What is laminate flooring?

The term laminate flooring often gets confused with engineered timber flooring, however the two are very different. Laminate is an entirely man-made product with a surface that imitates the look of timber, whereas engineered timber flooring has a real timber surface layer. Find out more

What is a lamella?

A lamella is a thin plank or sheet of solid timber, much like a wood veneer only thicker. Lamella thickness can range from 2.5-10mm, whereas veneers are usually less than 2.5mm thick

What does pre-finished mean?

Pre-finished is a term used to describe flooring which has had finishing coatings applied in the factory as a part of the manufacturing process. Pre-finished flooring should not require any further finishing after installation. Find out more

What does unfinished mean?

Unfinished flooring refers to raw, natural timber flooring (whether solid or engineered) that is supplied without any finishing coatings applied. This type of flooring is usually finished on site after it has been installed. Find out more

What is natural oil?

Natural oil is a type of oil finish that absorbs into the pores of wood, rather than coating it with a film like lacquer. Natural oil finishes are typically less durable than lacquers and require periodic care and maintenance. Find out more

What is UV oil?

UV oil is a type of oil finish that absorbs into the pores of wood, and is hardened under UV light. UV oil finishes appear the same as natural oil but are typically more durable, although they still require periodic care and maintenance. Find out more

What is a reactive stain?

Reactive stains are solutions containing carefully selected natural chemicals that, when applied to certain species of timber, can cause a change in colour. Find out more

What is Sugi Ban?

Sugi Ban (also known as Shou Sugi Ban or Yakisugi) is a traditional Japanese method of wood preservation which involves charring the surface of wood with fire. Find out more

What does 'brushed' mean?

When the surface of timber has been brushed with wire, which scrapes away the softer parts of the wood grain and leaves the harder grain intact. This results in a texture that follows the wood’s natural grain pattern.

What does 'hand-scraped' mean?

Hand-scraped timber has an uneven, irregular surface which replicates the look of timber from olden times that was cut by hand then scraped to achieve a more level surface

What does 'rough sawn' mean?

Rough sawn describes the texture of wood that has been cut using a saw, and which has not been sanded or planed afterwards. A rough sawn board will usually have an inconsistent surface, with a furry/fuzzy texture and distinct saw-markings. Rough sawn timber has a rustic ambience about it and is perfect for adding character to rustic and country styled interiors.

What is smoked timber?

Smoked (aka fumed) timber has been treated with a chemical which causes the wood colour to darken whilst increasing colour variation. It can also result in a change of colour tone of the wood. Find out more

What is a square edge?

When the edges on the face of the boards are square. Once the product is installed, the boards should meet together, providing a flat, uniform surface (unless the product is designed to appear otherwise)

What is a bevelled edge?

When the edges on the face of the boards are cut on a 45° angle, usually about 1-1.5mm from the board edge. Once the product is installed, this creates a 'V' groove between boards

What is a micro-bevel?

When the edges on the face of the boards are cut on a 45° angle, 0.5mm from the board edge. Once the product is installed, this creates a tiny 'V' groove between boards

What is the difference between herringbone and chevron?

Herringbone pieces overlap on the ends to create a weave-like pattern, whereas Chevron pieces meet together on the ends, creating a 'V' shape. Find out more

What is the difference between engineered wood and laminate flooring?

Engineered wood has a veneer (top layer) of 100% real solid hardwood which is fixed to a multi-layered core of readily available, stable timber such as plywood, pine or hevea, whereas laminate flooring is an entirely man-made synthetic, cost-effective material with a fibreboard base and photographic applique top layer that simulates real wood. Read more

What do timber grades mean?

When a supplier refers to the character, feature, prime, rustic, light feature, select or clear of wood flooring, they are referring to the grade of the wood. These are names that represent the appearance of the wood and the number of imperfections in the wood such as medullary rays, knots, cracks and sapwood. A prime or light feature grade wood will have very few markings while the planks of a rustic grade wood floor will have an abundance of knots, cracks and imperfections. Read more

Panelling

What is engineered timber wall panelling?

Engineered timber wall panelling consists of a solid timber veneer adhered to a backing of ply, pine or hevea. It is designed to have superior stability over solid timber wall panelling but gives the appearance of a solid timber panelling when installed.

How do I clean timber wall panelling?

  1. Dust the wood panelling first if it has been a long time since its last clean.
  2. Mix warm water and wood floor cleaner in a clean bucket, as per the directions of your cleaner bottle.
  3. Using a high-quality microfibre cloth, dip into the water mixture and wring out.
  4. Give each panel of the wood a good rub, making sure to not leave behind any excess liquid.
  5. Allow the walls to air dry by opening your windows so the room doesn’t retain any moisture.

Find out more

Decking

Can Millboard hold my spa pool? Is it weight bearing?

Yes, your Millboard deck will be able to hold a spa pool, however it ultimately comes down to the subframe that the deck is installed on. Generally, a spa will be fine on top of a Millboard deck as long as the deck is adequately supported underneath, and the spa has a flat base to spread the load equally. We also recommend reducing the joist centres of the subframe down to 200 – 250mm underneath where the spa sits.

The ideal installation method would be to install the spa on a concrete base and then deck around it, or fix the spa down to the concrete using battens to support the spa and the deck boards, that way the load is transferred straight onto the concrete base.

Can Millboard be submerged under water?

Yes, it can be submerged under water. Millboard doesn’t contain any wood fibers and is therefore not prone to swelling and will not be affected by being submerged / partly submerged under water or exposed to water for long periods of time.

Why is water sitting on the surface on my Millboard deck?

In the first few weeks of use, rainwater will sit on the surface in globules, but don’t worry – this is normal and will stop once the temporary surface seal breaks down

Why are gaps appearing in my Millboard deck?

The polyurethane surface of Millboard tends to contract in hot weather and expand in the cold weather. This means that in warmer weather you may experience some gaps appearing in your deck. These should close up again once cooler temperatures return

Why is Millboard edging thicker than Millboard planks?

Millboard have deliberately designed the Bullnose and Square edging to be 1mm higher than the standard plank due to areas such as steps and edging sustaining higher wear than regular planks. On these edging profiles, the Lastane layer is significantly thicker and is therefore designed to handle the additional wear required as well as provide extra slip resistance. The additional height also ensures no wear will occur on the edge of the adjacent board as the board edge is ‘shielded’ by the edging that sits proud. 

Does Millboard decking have a warranty?

Yes, you can register for a warranty from Millboard within 90 days of your Millboard installation. You will be issued with either a 25-year Residential Warranty or a 5-year Limited Warranty depending on the installation application of the product. For more information on Millboard warranties or to register your product, click here.

How to calculate how much Millboard I need?

Visit our 'Contact Us' page and send us your plans! Or alternatively visit https://millboard.co.uk/decking-calculator/ to work it out for yourself

Can you recommend an installer for Millboard?

Yes! We usually provide recommended installers once you have approved your quote

Can I bend Millboard?

Millboard decking boards won’t bend across their width, but curves can be created by using the flexible edging profiles and fascias

Can I use a standard board as an edging piece?

Yes you can, where the edge is merely aesthetic, such as a balcony edge, if this is your preferred finishing option. However, where the edge is likely to sustain impact, such as a step, we do not recommend using a standard board. Our edging boards have been specifically designed with high impact in mind and as such have a thicker Lastane® surface to withstand the knocks and scrapes associated with step edges and other associated applications

What joist spacing is required for Millboard Decking?

Joist spacing of 400mm centres is recommended for normal residential use. For commercial applications, 300mm spacing is recommended

What Expansion Gaps are required for Millboard decking?

Millboard recommend allowing a minimum of 4mm between the lengths of the boards and a 1mm gap between the ends of board. A 10mm gap should be left between the boards and any solid surface to aid drainage.

The recommended 4mm gap between Millboard lengths is very minimal considering the width of the planks (176mm for -200mm wide). In comparison, a 6-8mm gap between lengths is recommended for most solid timber decking planks between 130-140mm wide, and a 5mm gap between lengths is commonly recommended for most traditional composite decking between 136-140mm wide. With Millboard you can have wider boards with narrower gaps - a better look overall

Can I use an impact driver to install Millboard?

We advise against using an impact driver to fix the Durafix® screws to the decking as this can break the drive bit and screw head, as well as impede the board from being fixed directly against the subframe

How do I cut Millboard decking?

Millboard can be cut with standard saw blades, although we recommend a carbon-tipped, multi-purpose miter saw. For more information refer to our video 'How to Install Millboard Decking'

What fixings should be used to install Millboard?

We recommend Durafix® stainless steel screws, which are designed specifically for Millboard. With these screws there’s no need for pre-drilling or countersinking and the unique Lastane® material self-heals, leaving a virtually indistinguishable mark

What happens if a Millboard plank gets damaged?

For minor repairs, Millboard produce touch-up paint specific to each decking colour they produce - this can be applied to smaller surface scratches as a means of repair. If a board is seriously damaged you may prefer to removed it and replace it with a new board. For more information on how this can be done refer to our article titled How to uplift & re-fix Millboard decking boards. 

How do I clean my Millboard deck?

Refer to our article How to Clean Millboard Decking for information on this topic

Does Millboard require maintenance?

Millboard requires very minimal maintenance - see our article on this topic for more information

Do I need to seal Millboard?

No, all Millboard composite decking is surface-sealed in the factory to ensure it arrives in premium condition. It is designed to retain it's colour without any staining or re-finishing over time

Can I paint or stain Millboard?

No, it is not needed. Millboard composite decking is designed to retain it's colour without any painting or staining over time. If you attempt to apply a paint or stain to Millboard, it is likely that it will not adhere to the surface permanently

How long does Millboard last?

Millboard decking boards can typically last up to 35-40 years (subject to environment), whereas real timber decking typically lasts 10-15 years

What are Millboard's dimensional tolerances?

The manufacturing tolerances for Millboard are; Width: ± 3mm. Length: ± 5mm. Thickness: ± 2mm.

There will always be a slight variance in the board’s dimensions due to the fact that Millboard planks are moulded from natural oak, and due to the pressure of the moulding process. Despite this, Millboard calibrate the boards to maintain as consistent a profile as possible. 

The dimensions of the Weathered Oak style may vary more between moulds due to the fact that they are moulded from timeworn oak with minimal changes to the dimensions. When working with the boards, packers can be used to create a flush finish between two boards.

Does Millboard have colour variation throughout the boards?

Yes, Millboard will vary in colour between boards. It has been designed to replicate the natural variances of timber and it is not intend for each board to be identical in colour. For more information check out our article on Millboard Decking Colour Variation

Does Millboard decking scratch?

Millboard's Lastane® finish is highly resistant to scratches and everyday wear and tear. However, sharp objects such as unprotected table or chair legs, spiked shoes or metal planter bases can leave marks if dragged across the surface, so take care

Does Millboard decking stain?

Millboard's Lastane® finish is highly resistant to many types of stains. As with most decking products there is a risk of marking from strong dyes and stains such as berries and animal droppings - these should be removed as soon as possible

Is Millboard slip-resistant?

Yes, Millboard's surface greatly enhances slip resistance in wet conditions. In BS79.76 slip resistance tests, all styles of Millboard decking achieve one of the highest possible slip-resistant ratings

Can I use a gas or infrared heater on my Millboard deck?

Yes, you can - gas heaters or infrared heaters are not know to affect Millboard decking

Question

Yes! To keep your Millboard deck ice-free just apply a good sprinkling of granulated white salt (don’t use rock salt as this can be abrasive). When winter’s over, clean the surface with soapy water and a soft broom

Can I use a fire pit or brazier on my Millboard deck?

Yes, although these should be sat on a porcelain or cement tile or slab that extends 1m outside the fire pit / brazier. Any embers or burning material that land on the Millboard deck should be removed immediately to prevent damage to the Millboard surface

Does Millboard decking get hot in the sun?

Yes, Millboard decking can get hot in the sun. Darker colours in particular will feel hotter and may be uncomfortable to walk on in bare feet. If surface temperature is of concern to you we recommend working with Millboards lighter decking colours

Does Millboard decking fade?

Millboard is produced from UV stable materials and has a very high resistance to fading. It has been UV Stability tested to BS EN ISO 4892-2:2006 with a result of 2% LRV (shift over 5000 hours) which is deemed 'Exceptional'

Does Millboard expand and contract?

Yes, Millboard does expand and contract, at a rate of 1mm per meter. This is very minimal in comparison to both solid timber decking and traditional composite decking

Where can Millboard be used?

Millboard decking can be used in practically every outdoor space imaginable - think decks, balconies, roof gardens, boardwalks, bridges, pontoons, seating, steps, planters and more. Millboard can also be used indoors for many applications

What is PVC decking?

PVC is a type of decking made from polyvinyl chloride (also known as vinyl). It is characteristically lightweight and requires very little maintenance - however it tends to look the least like real timber

What is WPC decking?

WPC is a type of decking made from a wood plastic composite. It is characteristically more durable than real timber decking and requires less maintenance

What is RMC decking?

RMC is a revolutionary type of decking made from a resin mineral composite. It is more durable than both WPC and real timber decking, and requires very little maintenance

What is Millboard decking?

Millboard is a type of RMC (resin mineral composite) decking. At present it is the only decking of this type that we are aware of

What is composite decking?

Composite decking is a man made product made up of a mix (or 'composite') of different materials. There are different types of composite decking, such as WPC and RMC.

What is solid timber decking?

Solid timber decking is 100% natural solid timber all the way through

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